Digital disruption is the buzz word and so is automation.
Let’s rewind our timeline to the year 2005. You are in a remote location. You want to connect to a colleague, who is at your office. You dial the board number, and get connected with the telephone operator. The operator asks for your credentials and connects you with the requested associate.
Now, let’s get back to the year 2019. The telephone operator has disappeared. No such role exists today.
Likewise, we will need to be prepared for such disruptions in our careers in the years to come. These patterns are evident, we will find that mundane, routine jobs will be taken away by automation.
Some insights from my perspective:
Fast forward to the year 2035:
Its performance appraisal time. The appraisal bot Alder pings you. He wants to have a conversation with you. You schedule a one on one session during your work week. Before your scheduled conversation with the bot, you receive an automated email with a dashboard/snapshot of your overall performance for the year 2035.
No humans, only machines will rule the roost in the coming years. Why?!
1. Machines don’t need rest.
2. Machines don’t have biases.
3. Machines produce accurate data.
Essentially - in the coming years – HR functions responsible for calibrating feedback of associates will disappear. Bots that are super capable with inbuilt sentience will empathize and garner objective feedback.
The problem with today’s bots is they are incapable of recognizing human emotions like sarcasm and irony. Let’s take the case of a passenger travelling on one of the leading Airline companies in India.
Years ago, an Airline passenger posted a sarcastic remark, while interacting with a bot. The bot couldn't recognize the sarcasm. This is a grey area, and if solved, will revolutionize the bot industry altogether. Both sarcasm, and irony negates the source logic. Data scientists, bot builders, and AI enthusiasts must come up with newer ways to combat this challenge.
"Automation won’t take your job, but the self-inflicted imprisonment of industrial isolation will." ― Richie Norton